Welcome to CrowdTrace. Please read these Terms of Service carefully before using our platform. These terms govern your access to and use of the CrowdTrace service.
1. Acceptance of Terms
By accessing or using CrowdTrace ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
CrowdTrace is an AI-powered tool that analyzes publicly available Reddit data to identify user pain points, frustrations, and unmet needs. The Service uses artificial intelligence to process and summarize publicly accessible posts and comments from Reddit communities, helping entrepreneurs and product teams discover validated market opportunities. CrowdTrace does not access private or restricted Reddit content.
3. User Accounts
To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You must notify us immediately of any unauthorized use of your account or any other breach of security.
4. Acceptable Use
You agree not to use the Service to: (a) scrape, crawl, or collect data beyond what is provided through the CrowdTrace interface; (b) resell, redistribute, or commercially exploit raw analysis data without authorization; (c) use automated bots, scripts, or other means to interact with the Service outside of its intended functionality; (d) attempt to reverse-engineer, decompile, or disassemble any part of the Service; (e) use the Service to harass, abuse, or harm individuals or communities identified in analysis results; or (f) violate any applicable laws or regulations.
5. Intellectual Property
The CrowdTrace platform, including its design, code, AI models, branding, and documentation, is the intellectual property of CrowdTrace and its licensors. All rights are reserved. You retain ownership of the analysis results generated from your use of the Service. You may use, share, and build upon your analysis results for any lawful purpose. However, the underlying technology, algorithms, and presentation formats remain the property of CrowdTrace.
6. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the data practices described in the Privacy Policy. We encourage you to review our Privacy Policy at crowdtrace.com/privacy to understand our practices.
7. Payment Terms
Certain features of the Service require a paid subscription (Pro or Scale plans). By subscribing to a paid plan, you agree to pay the applicable fees as described on our Pricing page. Subscriptions are billed on a recurring monthly or annual cycle, depending on the plan selected. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. We reserve the right to change subscription pricing with 30 days advance notice.
8. Limitation of Liability
To the maximum extent permitted by applicable law, CrowdTrace and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service. Our total cumulative liability shall not exceed the amount you paid to CrowdTrace in the twelve (12) months preceding the claim. The Service is provided "as is" and "as available" without warranties of any kind.
9. Changes to Terms
We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page and, for material changes, notify you via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.
10. Contact
If you have any questions about these Terms of Service, please contact us at [email protected]. We will make every effort to respond within two business days.